Terms and Conditions
Ruislip Movers Terms and Conditions
These Terms and Conditions set out the basis on which Ruislip Movers provides domestic and commercial removal, packing, storage, and associated services within the United Kingdom. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following definitions apply:
1.1 We, Us, Our means Ruislip Movers, the removal service provider.
1.2 You, Your means the customer who engages our services.
1.3 Services means any removal, packing, storage, delivery, waste removal, or related services supplied by us.
1.4 Goods means the items, belongings, furniture, or other property that you ask us to handle, move, pack, store, or dispose of.
1.5 Service Area means the areas in which we operate and provide services, generally focused on Ruislip and surrounding districts as well as wider UK destinations where agreed in advance.
2. Scope of Services
2.1 We provide domestic and commercial removals, including local moves within our service area and longer-distance moves across the UK, subject to availability and prior agreement.
2.2 Our services may include packing, unpacking, dismantling and reassembly of furniture, loading, transportation, unloading, storage, and, where agreed, lawful disposal of certain items.
2.3 The precise scope of the services to be provided will be set out in your quotation and booking confirmation. Only those services expressly listed in the confirmation are included in the agreed price.
3. Quotations
3.1 Any quotation we provide is based on the information you supply, including property access, parking arrangements, distance, volume of goods, and any special requirements.
3.2 Quotations are valid for a limited period as stated in the quotation document. After this period, we may revise or withdraw the quotation.
3.3 We reserve the right to amend the quotation or charge additional fees where:
a. The information provided by you was incomplete, inaccurate, or has changed.
b. Access to the property is different from what was described or reasonably expected, including restrictions such as narrow staircases, long carry distances, or lack of suitable parking.
c. Additional services are requested on the day, such as extra packing, dismantling, or additional collection or delivery addresses.
d. Delays outside our control occur, including waiting for keys or completion, traffic conditions, or restrictions at the collection or delivery address.
4. Booking Process
4.1 A booking is only confirmed once you have formally accepted our quotation in writing or via another method specified by us, and any required deposit has been received.
4.2 By confirming a booking you warrant that:
a. You are the owner of the goods or have full authority from the owner to enter into this agreement.
b. You have given us sufficient and accurate information about the collection and delivery addresses, including any access or parking restrictions.
4.3 You must notify us promptly of any changes to your move date, addresses, or service requirements. Changes are subject to availability and may affect the price.
5. Access, Parking, and Your Responsibilities
5.1 You are responsible for ensuring suitable access and parking for our vehicles at both the collection and delivery addresses.
5.2 Where parking restrictions apply, you must arrange any necessary permits in advance. If you are unsure, you must inform us so that we can discuss options with you.
5.3 We may charge additional fees for delays, fines, or parking charges incurred where suitable arrangements have not been made, or where local conditions require extra time or effort to complete the work.
5.4 You must ensure that your goods are ready for removal at the agreed time, unless packing services have been included. Fragile items should be properly protected, and any valuable or delicate items highlighted to our team.
6. Payments and Charges
6.1 Unless agreed otherwise in writing, a deposit or prepayment may be required to secure your booking. The balance is normally due before or on the day of the move, as set out in your quotation or booking confirmation.
6.2 Payment must be made using a method accepted by us. We reserve the right to refuse to commence or continue the services if payment has not been received as agreed.
6.3 If additional services or time are required on the day of the move, these may be charged at our prevailing hourly or fixed rates.
6.4 If you fail to pay any amount due, we may charge interest on the overdue sum at the statutory rate and may suspend further services, including the release of any goods held in storage.
7. Cancellations and Postponements
7.1 You may cancel or postpone your booking by giving us written notice. The following charges may apply based on the notice you provide before the agreed service date:
a. More than 10 working days: no cancellation fee, deposit may be refunded or transferred at our discretion.
b. Between 5 and 10 working days: up to 50 percent of the quoted price may be charged.
c. Less than 5 working days: up to 100 percent of the quoted price may be charged.
7.2 Working days do not include Saturdays, Sundays, or public holidays.
7.3 If we need to cancel or postpone the services due to circumstances beyond our reasonable control, such as extreme weather, accidents, or vehicle breakdown, we will notify you as soon as possible and offer an alternative date. We shall not be liable for any consequential losses arising from such changes.
8. Excluded Goods
8.1 Unless we have agreed in writing, we do not carry, pack, or store the following items:
a. Hazardous, flammable, explosive, or corrosive materials such as gas cylinders, paints, solvents, fireworks, or chemicals.
b. Perishable goods, including food or plants that may spoil or cause damage.
c. Illegal substances, stolen goods, or items prohibited under UK law.
d. Valuable items such as cash, jewellery, watches, precious metals, securities, important documents, or collections unless declared and specifically agreed.
8.2 If any excluded items are handed to us without our knowledge, we shall not be liable for any loss or damage, and you will indemnify us for any resulting loss, damage, or expense.
9. Liability for Loss or Damage
9.1 We will take reasonable care in handling, packing, moving, and storing your goods. Our liability for loss or damage is subject to the limitations set out in this section.
9.2 We are not liable for:
a. Loss or damage arising from your failure to protect fragile or delicate items where we have not been engaged to pack them.
b. Damage to goods where pre-existing defects, weaknesses, or wear and tear were present.
c. Damage to items that are inherently fragile or poorly constructed, such as certain flat-pack furniture, unless we have been negligent.
d. Loss or damage resulting from normal movement, vibration, or atmospheric conditions during transit or storage.
e. Loss of data or records on electronic devices or media.
9.3 Our total liability for loss of or damage to goods in our custody or control, whether arising from negligence or otherwise, shall not exceed a reasonable cost of repair or replacement, subject to any financial limits specified in your quotation or insurance cover arranged.
9.4 We may offer or arrange additional cover for your goods for an extra charge, subject to the terms of the relevant policy. Where such cover is provided by a third-party insurer, their terms and limits will apply.
9.5 We shall not be liable for any indirect or consequential loss, including loss of profits, loss of enjoyment, emotional distress, or other consequential damages arising from delay, loss, or damage to goods.
10. Claims and Notification of Loss or Damage
10.1 You must inspect your goods as soon as reasonably possible on completion of the services.
10.2 Any visible loss or damage must be noted on the delivery paperwork where possible and reported to us in writing within a reasonable period, normally no later than 7 days after delivery.
10.3 For goods in storage, you must notify us of any loss or damage discovered upon collection or delivery from storage, again normally within 7 days.
10.4 Failure to notify us within the specified time may affect our ability to investigate the claim and may limit or exclude our liability.
11. Storage Services
11.1 Where we provide storage, your goods will be stored in a suitable facility, which may be operated by us or by a trusted third-party provider.
11.2 Storage charges are payable in advance at the agreed intervals. If payment is not received, we may exercise a lien over your goods until all amounts due are paid.
11.3 If you fail to make payment for an extended period and do not respond to our reasonable attempts to contact you, we may, after giving you notice, sell or otherwise dispose of some or all of your goods to recover outstanding charges and reasonable costs.
12. Waste and Disposal Regulations
12.1 Any waste removal or disposal service will be carried out in accordance with applicable UK waste and environmental regulations.
12.2 We will only remove waste or unwanted items which we have agreed to handle. Certain items, including hazardous waste, cannot be taken and must be disposed of via specialist services.
12.3 You are responsible for accurately describing any items for disposal and confirming that they are not hazardous or prohibited. If we incur additional costs or liabilities due to undisclosed hazardous or prohibited waste, you will be responsible for those costs.
12.4 Where we transport waste on your behalf, we will take reasonable steps to ensure it is delivered to an authorised facility or site in compliance with relevant regulations.
13. Delays and Events Beyond Our Control
13.1 We will use reasonable efforts to carry out the services on the agreed dates and within reasonable timeframes but cannot guarantee exact timings.
13.2 We are not liable for delays or failure to perform our obligations where caused by events beyond our reasonable control, including but not limited to severe weather, road closures, traffic incidents, accidents, breakdowns, civil disturbances, strikes, or issues at your property such as late key release or completion.
13.3 If such an event occurs, we will inform you as soon as reasonably possible and take reasonable steps to minimise the impact. Our obligations will be suspended for the duration of the event.
14. Your Indemnity
14.1 You agree to indemnify us against any claims, losses, damages, or expenses we incur as a result of:
a. Your breach of these Terms and Conditions.
b. Misrepresentation of ownership or authority in respect of the goods.
c. The presence of excluded or hazardous items amongst your goods.
d. Fines, penalties, or parking charges wholly or partly caused by your acts or omissions.
15. Complaints
15.1 If you are dissatisfied with any aspect of our service, you should raise the issue with our team as soon as possible so that we can attempt to resolve it promptly.
15.2 If the matter is not resolved on the day, you should submit a written complaint providing full details of your concerns. We will investigate and respond within a reasonable timeframe.
16. Variation of Terms
16.1 We may update or amend these Terms and Conditions from time to time. The version that applies to your booking will be the version in force at the time your booking is confirmed.
16.2 Any variation or addition to these terms will only be effective if agreed in writing by us.
17. Severability
17.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
18. Governing Law and Jurisdiction
18.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services provided, shall be governed by and construed in accordance with the laws of England and Wales.
18.2 The courts of England and Wales shall have exclusive jurisdiction over any dispute or claim arising under or in connection with these Terms and Conditions.
By confirming your booking with Ruislip Movers, you acknowledge that you have read, understood, and agree to these Terms and Conditions.
