Privacy Policy
Ruislip Movers Privacy Policy
This Privacy Policy explains how Ruislip Movers collects, uses, stores, and protects personal data of its customers and prospective customers in the Ruislip area. It applies to all individuals who use our moving, packing, storage, or related services, as well as those who contact us to request quotes or information. We are committed to complying with the United Kingdom General Data Protection Regulation and the Data Protection Act, and to handling your personal data lawfully, fairly, and transparently.
Who We Are
Ruislip Movers is a moving and relocation service provider operating in and around the Ruislip area. For the purposes of data protection law, Ruislip Movers is the data controller of the personal data described in this Privacy Policy. This means we determine how and why your personal data is processed in connection with our services.
Scope of This Privacy Policy
This Privacy Policy applies to all Ruislip Movers customers and prospective customers in the Ruislip area who interact with us, whether by phone, in person, through our website, or by any other means. By engaging with us or using our services, you acknowledge that you have read and understood this Privacy Policy.
Types of Personal Data We Collect
We only collect personal data that is relevant to the services we provide and to our business operations. The personal data we may collect includes:
Identification and contact details: such as your full name, postal address, moving addresses, and any other contact details you provide to us.
Service-related information: such as details of the property you are moving from and to, access details, inventory of items to be moved, dates and times of moves, special handling requirements, and information relating to quotations and contracts.
Communication records: such as details of enquiries, quotes, instructions, feedback, and any correspondence you send to us or that we send to you.
Payment and transaction details: such as records of payments made to us and invoices issued by us. We do not store full payment card details if you choose to pay by card.
Technical and usage data: where applicable, limited technical information relating to your use of our website, such as IP address, browser type, and basic usage data for security and performance purposes.
How We Collect Your Data
We collect personal data directly from you when you contact us for a quote, make a booking, communicate with us in relation to a service, or provide feedback. We may also receive information about you from third parties where it is necessary for us to provide our services, such as property managers or agents who supply contact details or access information with your knowledge or authorisation.
Lawful Basis for Processing Your Data
We process your personal data only when we have a lawful basis under data protection law. Depending on the circumstances, the lawful basis will be one or more of the following:
Contract: We process your data when it is necessary for entering into or performing a contract with you, such as to provide a quote, confirm a booking, carry out a move, or manage payments and invoices.
Legal obligation: We process your data where necessary to comply with legal obligations, such as record-keeping, accounting, tax, and regulatory requirements.
Legitimate interests: We process certain data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This includes managing and improving our services, handling enquiries, preventing fraud or misuse, and securing our systems.
Consent: In limited cases, we may rely on your consent, for example where you specifically agree to receive optional marketing communications. Where we rely on consent, you have the right to withdraw it at any time.
How We Use Your Personal Data
We use your personal data for the following purposes:
To provide moving and related services, including assessing your needs, giving quotations, planning and carrying out moves, and managing any follow-up services.
To communicate with you, answer your enquiries, provide updates on bookings, and respond to feedback or complaints.
To manage our business operations, including internal administration, record keeping, accounting, billing, and audits.
To improve and develop our services, based on feedback, usage patterns, and operational requirements.
To comply with applicable laws, regulations, and requests from competent authorities where required.
Data Sharing and Processors
We do not sell your personal data. We may share your data with carefully selected third parties only where necessary for the purposes described in this Privacy Policy and where we have a lawful basis. These third parties may act as data processors on our behalf or as separate data controllers.
Data processors are organisations that process personal data under our instructions. They may include:
IT and hosting providers that host our systems, data storage, and backup solutions.
Payment processing providers that handle secure payment transactions on our behalf.
Administrative and professional service providers, such as accountants and external auditors, who assist with our business operations.
We require all data processors to implement appropriate technical and organisational measures to protect your personal data and to process it only as instructed, for the purposes we specify.
We may also share personal data with independent third parties acting as separate controllers where necessary, for example with insurance providers or legal advisers, and with public authorities where we have a legal duty to do so.
International Data Transfers
Where we use service providers located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data, such as standard contractual clauses approved by relevant authorities or other lawful transfer mechanisms. We take steps to ensure that your rights and protections travel with your data.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
In general, we keep customer records and related service information for a period that allows us to respond to queries, manage any potential disputes, demonstrate compliance with our obligations, and maintain accurate business records. When we no longer need your data, we will securely delete it or anonymise it so that it can no longer be linked to you.
How We Protect Your Data
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include secure storage, access controls, staff training, and regular review of our data handling practices. While we strive to protect your personal data, no system can be completely secure, and you should take care when sharing information with us and others.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. These include:
Right of access: You have the right to request confirmation that we hold personal data about you and to obtain a copy of that data, together with certain information about how we process it.
Right to rectification: You have the right to request that we correct any inaccurate or incomplete personal data that we hold about you.
Right to erasure: In certain circumstances, you have the right to request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected, or where you withdraw consent and we have no other legal basis for processing.
Right to restriction: You have the right to request that we restrict the processing of your personal data in certain situations, for example while we verify its accuracy or assess an objection.
Right to object: You have the right to object to our processing of your personal data where it is based on our legitimate interests, on grounds relating to your particular situation. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests and rights, or where processing is required for legal claims.
Right to data portability: Where processing is based on consent or on a contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used, machine-readable format and to request that we transmit it to another controller where technically feasible.
You also have the right to lodge a complaint with a supervisory authority if you believe that your data protection rights have been infringed. We encourage you to contact us first so we can address your concerns.
Children
Our services are not directed at children, and we do not knowingly collect personal data relating to children without the involvement of a parent or guardian. If you believe that we may have collected personal data about a child without appropriate consent, please contact us so that we can investigate and take appropriate action.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data protection practices. When we make significant changes, we will take reasonable steps to inform you, consistent with the significance of the changes. The most current version of this Privacy Policy will apply to the personal data we hold about you.
